11x12 Solutions – General FAQ

1. What products does 11x12 Solutions offer?

We specialize in outdoor living solutions, including:

• Pergolas: Motorized and manual pergolas available in various models to suit different needs, ranging from affordable to luxury options.

• Awnings: Full cassette awnings with customizable sizes, colors, and motorized options for seamless outdoor shade and weather protection.

• Privacy Screens: Durable and stylish privacy solutions for outdoor spaces.

2. Are your pergolas weather-resistant?

Yes, all our pergolas are engineered to withstand a range of weather conditions:

• Wind Resistance: Models like the TO-981 offer wind resistance up to 120 km/h (75 mph).

• Snow Load: Pergolas like the GR9700A handle snow loads of up to 120 kg/m² (~24 inches of snow).

3. What are the benefits of full cassette awnings?

Full cassette awnings provide complete protection for the fabric and mechanism, extending their lifespan by shielding them from dust, rain, and harsh weather. Our awnings also come with:

• Motorized options for effortless operation.

• 8+ wind resistance rating, ensuring stability in strong winds.

4. What is the price range for your awnings?

Our full cassette awnings range in price:

• Starting at $4,995 for a 2.0m x 1.5m model.

• Up to $9,995 for a 6.0m x 3.5m awning. Contact us for a personalized quote based on your specific needs.

5. Do you offer custom sizes for pergolas and awnings?

Yes, we provide custom sizing for both pergolas and awnings to perfectly fit your outdoor space. For example, our Elite Pergola (TO-981) offers fully customizable dimensions, and many of our awnings can be tailored in both width and projection to suit your needs.

6. What is included in the warranty?

All of our products come with a 12-year warranty, covering defects in materials and workmanship. This applies to both our pergolas and awnings, ensuring peace of mind and long-term durability.

7. How are your products installed?

We provide professional installation services for all products to ensure a seamless fit and optimal performance. Our team will work with you to schedule the installation at your convenience.

8. What materials are used in your pergolas and awnings?

Our pergolas and awnings are constructed from high-quality, corrosion-resistant aluminum, designed for strength and longevity. The awning fabrics are UV-resistant and weatherproof, ensuring protection from sun and rain.

9. Can I get a quote for a custom project?

Absolutely! We offer personalized consultations to discuss your project requirements and provide a detailed quote. Contact us via our website, and one of our experts will assist you with pricing and customization options.

10. Do you offer motorized options for pergolas and awnings?

Yes, both our pergolas and awnings come with motorized options for ease of use. Motorized pergolas allow you to control the louvered roofs for optimal shade and airflow, while motorized awnings can be controlled with a remote for quick, convenient operation.

11. How do I maintain my pergola or awning?

Maintenance is minimal with our durable aluminum frames. For pergolas, occasional cleaning with water and mild soap is sufficient. For awnings, retract them during heavy rain or wind to extend their lifespan. We also recommend cleaning the fabric periodically with water and a gentle detergent.

12. What makes 11x12 Solutions different from other outdoor living companies?

At 11x12 Solutions, we prioritize:

• Quality and Customization: Offering tailored solutions to fit your exact needs.

• Durability: Using premium materials designed to last through various weather conditions.

• Customer Support: Providing excellent after-sale support, including a 12-year warranty and professional installation.

Still Have Questions?

If you have more questions or need further assistance, feel free to contact us. Our team is here to help you make the best choice for your outdoor living space!